Contact Us
MyHealthChart
Patient Portal Customer Support
MyHealthChart is not intended for urgent or emergency care needs. If you think you are experiencing a medical emergency, please call 911 immediately or go to the nearest emergency room.
Thank you for using MyHealthChart to obtain certain records from your hospital stay. Please note that within 36 hours, your information about the care you received while in the hospital will be posted.
If you have an issue with the content of the information on your medical record, please contact your primary care physician or specialist directly.
Requests for Medical Records
(Crouse patients only)
Please click the link below for instructions on receiving your Crouse Hospital
medical record.
>
Medical Record Requests
(https://www2.crouse.org/MyChartSupport/AuthForROI.pdf)
(Community Memorial patients)
Please call 315/824-6580 for assistance.
Access Issues
To access MyHealthChart, you will first need a Validation Key Code to set up your account. Then you will need to set up your username and password.
Crouse patients to request your Validation Key Code, visit
http://www.crouse.org/mychartsupport/default.aspx or call
315-470-7675 Monday through Friday, 7:30 a.m - 4:00 p.m.
If you have forgotten your password, enter your username and click the ‘Forgot Your Password’ link on the logon screen.
Quick Reference Guides