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My Crouse Chart
Patient Portal Customer Support

My Crouse Chart is not intended for urgent or emergency care needs. If you think you are experiencing a medical emergency, please call 911 immediately or go to the nearest emergency room.

Thank you for using My Crouse Chart to obtain certain records from your hospital stay. Please note that within 36 hours, your information about the care you received while in the hospital will be posted.

If you have an issue with the content of the information on your medical record, please contact your primary care physician or specialist directly.

Requests for Medical Records
Please click the link below for instructions on receiving your Crouse Hospital medical record.
   > Medical Record Requests (link to: www.crouse.org/visit/patients/billing/)
 

Access Issues
To access My Crouse Chart, you will first need a Validation Key Code to set up your account. Then you will need to set up your username and password.
To request your Validation Key Code, visit http://www.crouse.org/mychartsupport/default.aspx or call 315/470-7675 Monday through Friday, 7:30 a.m - 4:00 p.m.

If you have forgotten your password, enter your username and click the ‘Forgot Your Password’ link on the logon screen.

Quick Reference Guides

• Getting Started
• Medical History